This regulation establishes the general conditions regarding the electronic commerce carried out by MOVCA Bio Food SRL, and the provisions of the present regulation are regulated by the legislation in force of the Republic of Moldova regarding electronic commerce.
This site www.biofood.md is a property of MOVCA Bio Food SRL, fiscal code: 1021600024646, registered at the IP “Public Services Agency”, with its legal headquarters in Chisinau, sec. Center, str. Căpriana, 50, of 207.
These conditions represent the general framework according to which the distance / online e-commerce activity is carried out, included in a sales system organized by MOVCA Bio Food SRL. These e-commerce conditions can be achieved also by concluding an electronic distance sale-purchase contract, on which by ordering after the commercial electronic communication from the seller, the individual consumer expressly and unambiguously expresses his consent to the distance conclusion of contract, by placing the order.
The general conditions also apply to legal entities, under the conditions of differentiation that the legislation of the Republic of Moldova regulates. To the same extent, by the order placed, the legal persons express their unconventional consent regarding the clauses of the contract of
distance sale-purchase provided in the present general conditions and stipulated in the legislation of the Republic of Moldova.
By using this site, users / buyers declare that they agree with the provisions of this Regulation. By accessing and using the site www.biofood.md, users and buyers accept without limitation or qualification these provisions. If they do not agree or accept, without limitation or qualification, the conditions of this Regulation, users / buyers will leave this site.
SELLER: MOVCA Bio Food SRL, headquartered in Chisinau, sec. Center, str. Căpriana, 50, of 207, fiscal code: 1021600024646.
USER: any natural or legal person who visits and / or interacts with the site www.biofood.md;
BUYER: any natural or legal person who places an order on the website www.biofood.md and accepts the terms and conditions of this regulation;
CONSUMER: any natural person who intends to order or buy goods for personal needs;
DISTANCE SALE OF GOODS: process of sale of goods, by which the order of goods or services through the means of communication and which does not involve the simultaneous physical presence of the seller and the consumer;
DISTANCE CONTRACT: any contract concluded between the seller and the consumer within an organized distance selling system, without the simultaneous physical presence of the seller and the consumer, with the exclusive use of one or more means of distance communication, up to and within the time when the contract is concluded, including any order placed by the consumer and which produces binding effects on him;
ELECTRONIC COMMUNICATION: information in electronic form, which does not constitute an electronic document, sent, received and stored with the help of electronic means;
ONLINE ORDER: communication by electronic means between the seller and the buyer, through which the buyer intends to buy goods from the seller, which the latter agrees to sell, and the buyer agrees to pay. For products that are not in the current stock of goods, the seller can order them from the supplier, following the customer's request in the store, but the delivery time for such orders exceeds the usual delivery time;
GOODS: products made available to the Buyer for sale by the Seller through the website www.biofood.md.
1. TERMS AND CONDITIONS
The site www.biofood.md contains any kind of information (texts, pictures, databases, products, prices, logos, advertisements), which constitutes the content of the site owned by the company MOVCA Bio Food SRL. Any takeover of the content (in whole or in part) for purposes other than personal interest is sanctioned by the legislation in force in the Republic of Moldova and in particular by the provisions on intellectual property rights.
The information provided on this site is in Romanian, Russian and English.
The access and / or use of the site by the buyer constitutes the ACCEPTANCE of the present conditions and the manifestation of the consent regarding the obligation to respect it.
Any information regarding the contract concluded between the consumer and MOVCA Bio Food SRL, the placed order will be stored for a limited time and will be available to third parties at the request of the state authorities with competent rights of supervision and control of the company's services.
information (eg: General Prosecutor's Office, Ministry of Internal Affairs, Court, Intelligence and Security Service or other competent bodies).
After processing the order, the seller does not assume liability arising from the incorrect transmission of his consumer data or the erroneously placed order.
Orders can be placed online at any time, but the processing period takes place daily in the time interval: Monday-Sunday between 09:00 - 21:00.
Delivery and payment:
The delivery of the goods, within the city of Chisinau, is made in the time interval: Monday - Sunday: from 09:00 - 21:00.
The cost of delivery varies depending on the delivery address, as follows:
- Zone 1 and zone 2 -
- Simple delivery: 45 lei;
- Urgent delivery: 70 lei
- Zone 3 and zone 4 -
- Simple delivery: 60 lei;
- Urgent delivery: 85 lei
- Zone 5 and Zone 6 -
- Simple delivery: 80 lei;
- Urgent delivery: 105 lei
Delivery areas are indicated in detail at the following web address:
The price of deliveries made outside Chisinau will be coordinated with the Seller's operator. Estimated delivery time:
- The delivery of the goods is made within the city. Chisinau. Delivery time - 1.5 hours;
- Our operator will process your orders from 09:00 to 18:00 during the week, on weekends and on public holidays (except January 1).
- Any confirmed order involves the seller and the individual consumer in a distance contract.
- The moment of concluding the distance sale-purchase contract between the parties, is the moment of sending the order confirmation message by the seller to the consumer.
- online on the website www.biofood.md
- by phone at 0799-26-967
The user can choose one of the following payment methods:
- Cash payment on delivery Bank card payment on delivery Online payment by bank card
- Payment by bank transfer
The service for making online payments with bank cards (ecommerce) is offered by paynet.md and is based on the technologies of international payment systems VISA - Verified by VISA - and MasterCard - MasterCard SecureCode, which uses the 3D-Secure protocol and offers to the buyers, as well as to the seller, an efficient and secure way to carry out online transactions, in conditions of maximum security.
Online payments are made through VISA or Mastercard bank cards issued by any bank in the world.
2. CONDITIONS OF RETURN OF MONEY AND PRODUCTS
The funds may be returned to the Buyer only in the manner in which the payment for the Order of these means has been made.
The return to the Buyer of the funds is made at the moment, in full or in part, if MOVCA Bio Food SRL cannot fully or partially fulfill the Order.
MOVCA Bio Food SRL will not return the money for ordering and delivery if the order was not delivered through the fault of the Buyer, such as: The Buyer did not open the door, did not answer the courier's calls, indicated an untrue or non-existent address and so on
The Buyer bears full responsibility for the correctness of the information presented, so that the money is not returned if the Buyer has not verified the correctness of the Order at the time of its confirmation.
The procedure for returning the funds is carried out by MOVCA Bio Food SRL within 1-5 working days from the moment of receiving the request from the Buyer. The request can be sent to the email address firstname.lastname@example.org and must contain the following information, as follows: the reason for the refund, the order number, the documents proving the payment of the order (tax receipt), bank details and Buyer data.
The refund of the funds will be made only after the fact of the violation of the obligations by MOVCA Bio Food SRL will be ascertained.
3. SELLER'S OBLIGATIONS
- The seller undertakes to make available to the buyer, free of charge, information on its products and services, in order to achieve the purpose mentioned in the online order.
- The Seller undertakes to publish on the website www.biofood.md indicative information and to present information about the products exposed for sale by it, as well as other data considered by MOVCA Bio Food SRL as being of interest to BUYERS.
- The seller constantly takes action to present the most accurate and relevant information for the products offered for sale. If the prices or other information about the product have been displayed incorrectly, MOVCA Bio Food SRL reserves the right not to honor its order and to notify the potential buyer about the error, if the delivery has not been made.
Product images are displayed on the site for presentation. The products actually ordered may differ in terms of characteristics (eg shades of color, etc.) from the actual appearance of the product, depending on the batch in which they were manufactured.
At the request and with the consent of the consumer, MOVCA Bio Food SRL can recommend to the buyer the purchase of another product of a quality and at a price equivalent to those requested in the first order. The initial order is considered canceled on the date of confirmation of the order of the product (s) that replace the original product.
Product prices are updated daily. The price of the ordered product is the one displayed on the date of placing the order and cannot be changed when the consumer has placed the order online.
Promotions are valid:
- for limited periods of time specified on the product / goods presentation page of the online store;
- within the limits of available stocks.
- MOVCA Bio Food SRL is not responsible for the damages created by the information published in the online store due to errors that do not belong to it.
- MOVCA Bio Food SRL reserves the right to complete and / or modify any information in the online store without notifying the users of the site in advance.
- MOVCA Bio Food SRL reserves the right to contact the site visitor by email or telephone if, following the interaction with the site, he has filled in his identification and contact details and expressly requests any type of information available or the seller needs additional information for the realization of his rights and obligations.
4. CONSUMER OBLIGATIONS
- The consumer assumes the obligation to provide truthful information about himself when placing the order.
- The consumer assumes the obligation to pay in full and on time for the products delivered by the Seller.
- The consumer undertakes not to use the services provided by the Seller for illegitimate, fraudulent purposes and at the same time will not allow this to third parties.
- The buyer undertakes to comply exactly with the provisions of the legislation in force of the Republic of Moldova.
5. INTELLECTUAL PROPERTY LAW
Graphic signs, names, trademarks (such as: the name of the site and the company MOVCA Bio Food) are the property of MOVCA Bio Food SRL and may not be taken over and / or used without the prior written consent of the owner.
The visitor will not copy, distribute, take over, publish for commercial purposes any information contained in the online store www.biofood.md, without the prior written consent of the site owner. Any unauthorized modification of the site is prohibited.
6. ADVERTISING AND CONFIDENTIALITY
The buyer will not make public, to third parties, by any means, any private information received from the seller, under the sanction of obliging him to pay damages.
The seller reserves the right to use the information provided by the buyer in order to perform the distance contract. Also, the buyer will not make public to any third party any information about the order without the written consent of the Seller.
The seller reserves the right to store and use in its own interest, in order to carry out marketing activities, any information provided by the buyer through the site www.biofood.md. The seller will not provide to any third party the information received from the buyer.
When placing the order, the buyer will indicate the following data: name, delivery address, email address, contact number.
Indicating his personal data when registering the order, the Buyer declares that he accepts their processing by MOVCA Bio Food SRL, for the purpose of execution by MOVCA Bio Food SRL of the obligations towards the Buyer as well as for informing him about his services and promotions through electronic messages and SMS.
MOVCA Bio Food SRL is entitled to send with the buyer's consent via e-mail or mobile phone messages for informational and advertising purposes. In turn, the Buyer has the right to refuse to receive such information. Messages and information regarding the order confirmation will be sent to the Buyer automatically by e-mail or telephone call.
7. TERM REMARKETING
When placing the order on the website www.biofood.md, MOVCA Bio Food SRL is entitled to use "cookies" technology. This technology does not contain any confidential information, therefore MOVCA Bio Food SRL is entitled to transmit information about "cookies" to third parties for statistical purposes and optimization of advertising messages.
8. LIMITATION OF LIABILITY
MOVCA Bio Food SRL is not responsible for the damages created, due to reasons that exclude its fault, for the non-functioning of the online store as well as for those resulting from the impossibility of accessing the online store pages (eg defects in the internet network, technical failure of the online store pages, etc.) .
9. RISKS AND LIABILITY
The seller is responsible for the proper packaging of the goods.
The risk of loss of the good is transferred to the buyer at the time of the actual delivery of the good.
The seller assumes responsibility for the delivery of products ordered by the buyer, personally or through a third party, the cost of delivery is placed on the website and is made according to the offer placed by the seller, only if the buyer requested delivery to the necessary address or offer placed by the seller also included the delivery of the goods to the place of destination.
10. ACCEPTANCE OF GOODS AND TRANSFER OF PROPERTY
Upon presentation by the courier of the product, the buyer is obliged to sign the documents of receipt-delivery and to pay its value, if the payment has not taken place.
The buyer has the right not to accept the delivered goods if they do not comply with the technical details specified in the order. In this case the seller assumes responsibility for bringing the products in accordance with those ordered by the buyer.
Also, the consumer (natural person) has the right to return the products within 14 days from their purchase. In order to get acquainted with the return procedure, buyers are asked to access the general conditions of return.
The buyer is obliged to submit claims on the quantity and quality of products delivered at the time of receipt by courier. Upon receipt, the Buyer loses any right to make any claims to this effect.
11. FORCE MAJEURE
Force majeure (unpredictable, uncontrollable and unavoidable event that affects the performance of the contract), exonerates the party invoking it from liability.
Non-performance of the obligation is justified if it is due to an impediment beyond the debtor's control and if the debtor could not reasonably be required to avoid or overcome the impediment or its consequences.
12. SETTLEMENT OF DISPUTES AND APPLICABLE LAW
The contractual relations between the parties are governed by the legislation in force in the Republic of Moldova. Any dispute that cannot be settled amicably by the parties will be sent for settlement to the competent courts of the Republic of Moldova.
Administrator MOVCA Bio Food SRL